30 June 2026
AI Sakura-san Goes Live in Japan, Advancing Customer Service Excellence
We are pleased to announce the successful launch of AI Sakura-san, our AI-based phone operator, now supporting the Japan Customer Service team.
This initiative has been introduced to enhance efficiency and strengthen the overall customer experience. By handling routine inquiries, AI Sakura-san allows Customer Service teams to focus on more complex and time-sensitive requests, ensuring faster response times and higher-value support.
The launch of AI Sakura-san represents a meaningful step forward in our digital transformation journey within Japan Operations. It reflects our commitment to leveraging innovative technologies to optimize processes, improve service quality, and deliver greater value to our customers.
This achievement also demonstrates the strength of cross-functional collaboration and a shared focus on continuous improvement, key drivers in advancing operational excellence across our organization.
